Privacy Policy

When you place an order through our Etsy shop, we receive the shipping address, contact details, and order information you provide at checkout. This information is managed by Etsy in accordance with their privacy policy. On this website, we may also collect anonymised browsing data (e.g., page views) solely to improve your experience.

We use your personal information only for the following purposes:

• To process and fulfil your order (shipping, packaging, dispatch).
• To communicate with you directly about your purchase (tracking, delays, issues).
• To comply with applicable legal and tax obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

All payments are processed securely through Etsy's payment platform, which supports Visa, Mastercard, and other major methods. LilyGem Studio never receives, stores, or has access to your full credit card details.

We retain your order and contact information only as long as necessary to fulfil your order and meet our legal obligations. We do not store payment card data at any point.

For any questions about how your personal data is handled, please reach out via our Etsy shop messaging system or contact us at [email protected].